The 2-Minute Rule for empire today review

ten.) Scheduling couldn't tell me what was remaining mounted when they known as the working day prior: was it for LVP? Or Sheet Vinyl? And they couldn’t give me a time range of in the event the installer can be there

I never like men and women and corporations that refuse to admit They simply may be wrong and In cases like this ARE Incorrect.

We realize that this subject has long been discouraging for yourself, and we regret to hear that you've got nonetheless to receive your refund. We’ll further review your fears, and we’ll be in contact along with you before long.

We regret to hear you ended up inconvenienced by a hold off within your installation, and know that your order was cancelled, in case you continue to obtain inquiries and/or issues please Make contact with us at customersupport@ empire-today.com.

You will note my response under yours. I have attempted quite a few variants to e-mail the CEO with no luck. If you find a Doing the job email for him, remember to share as I intended my reaction for him.

I wouldn’t recommend your business To place carpet in the Pet dwelling. The operate was terrible and so they don. treatment. The salesman was just as poor. I known as him 6 situations and he never bothered to call again. Its been a nightmare. I’m in a very wheelchair and I need to step above extension cords at any time the place I am going.

This can be a disaster!! I had been designed to be hosting a celebration tomorrow and I have a scarcely furnished family room with weakened carpet just form of laying there!

Oct eight, 2018 at 9:fifty six pm I am scripting this publishing to specific my deep dissatisfaction with the support that I've obtained from your company. When I selected to work with Empire to interchange the carpet in my basement, it had been due to representations on your internet site that you've got had an “A rating” with the Better Business Bureau and experienced great quality products and solutions with economical pricing. Although the revenue person who was sent to my dwelling was respectful and appeared Qualified, every particular person I have interacted with considering the fact that then has left much to get ideal. Initially, I was offered an estimated time for the early morning of October 2, 2018. I took the entire day off of work making sure that your contractors experienced usage of the do the job web site. If the contractors last but not least arrived, it had been well just after midday. On their arrival, they went towards the basement, lifted the carpet, and knowledgeable me that they would not do the function mainly because I'd asbestos tiles. My husband or wife spoke to your supervisor who then mentioned if we experienced a clear air certificate, they could do the do the job. Ahead of I could go upstairs to glimpse through my information, your contractors had left And that i had wasted an entire day handling your business. Immediately after their departure, I referred to as your company and spoke on the installation supervisor who certain me that I'd acquire an email affirmation plus a return of my deposit, because the work couldn't be accomplished. This unique supervisor also supplied me Together with the title of a particular organization he said which i required to use for asbestos remediation. I took the information, all over again asked him about my deposit, and was Yet again reassured. As of today, October 8, 2018, I'm however to receive possibly the promised e mail or return on my deposit. Hence, I known as your business back again and spoke to your agent who transferred me on your cancellation Division. I then spoke to a different consultant who told me that there were no refunds to the deposit and referred me to web site eight of my contract.

Thanks for bringing your fears to our notice. We apologize for the lack of abide by up that you’ve received, and we’d like to be aware of additional.

June fourteen, 2018 at 5:01 pm My experience with Empire continues to be fantastic and bad. check here The carpet installers have been excellent and arrived out in a short length of time. Nevertheless, the blinds have taken three weeks Because the final measurement and I haven’t heard from any one on when they'd be put in. I have known as the customer support many moments plus they couldn’t clarify why I’m enduring these complications.

This installation has long been a nightmare. On Oct 24 2017, I sat with George Svadeba and requested two rooms of carpet, honey tone and grand junction. When it absolutely was shipped the grand junction colour was incorrect. They mounted the honey tone Nevertheless they didn’t contain the transition which they promised to carry. On November fifteen,2017 I was informed which the grand junction aspen would be sent. I was never notified that early morning as ahead of, After i referred to as they mentioned the order was not in. Which was almost a month soon after I purchased it and it still wasn't in. They reported they'd carry it on Friday Nov 17, 2017. In addition they claimed the transition would come also. That Friday they despatched subcontractors and so they didnot contain the transition or understood practically nothing about this. Then they reported I had to pay the 500.00 harmony prior to they'd commence. I'd already paid out over 3,000 and was insulted because they didn’t converse english and their interpreter claimed that An additional Girl had not paid the money after click here they set up the floor in order that they didn’t have confidence in me.

We’re let down to hear that your repair was not concluded as scheduled. We realize your disappointment, and we’ll be in connection with you shortly to debate a probable resolution.

Your team experienced a blank slate whenever they came to accomplish the initial installation. It should have been easy and pain-free. Now I need to pay in your group’s lousy company follow. Thanks for finding the time to review my issue.

Supervisor Joe for the Place of work in Texas simply call center will not likely make a ticket selection and all tickets are closed And that i must just wait on Lisa who's got no supervisor as she may be the supervisor for your Philly Office environment, and company could treatment less since they send out it back again on the area that is mess. The Corporate Business is in Chicago

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